Whether you need help with placing or tracking an order, obtaining a quote, ordering a custom product, processing a return, or just have questions about our web site, we are here to help!
For most types of customer service questions and issues:
Take a look at the following frequently asked questions and if you still do not see the answer that you are looking for, please call us at: 1-888-708-5580, use our live chat functions or email us at: TnASafety@gmail.com with your questions or enquiries.
If you have a safety or product-related question, please check out the Request Product Information link located at the bottom of any website page or feel free to call us at 1-888-708-5580.
An account number will be established automatically when you register for the first time with www.TnASafety.com. To expedite the shipping of your first order, we suggest that you use a credit card. We accept Master Card, Visa, American Express and Discover Card. If you wish to establish a line of credit please e-mail: TnASafety@gmail.com. You will be contacted by our Accounts Receivable Department and asked to complete a credit application. You can always contact our Credit Department via phone 1-888-708-5580 or send an e-mail to: TnASafety@gmail.com for information about establishing a line of credit.
Ordering via TnA Safety’s state-of-the-art web site is the first choice for many of our customers. There are several ways to quickly and easily place your order online:
TnASafety.com is fast, easy-to-use, and available 24/7!
If you would like to order by phone, call us at 1-888-708-5580. We have Customer Service Representatives on staff from 9:00 am to 5:00 pm Monday through Friday, Eastern Standard Time. Please have your customer number ready when you call. If you do not have a customer number, a Customer Service Representative can set up a new account for you with your first order.
If you would like to order by mail or fax, send us your purchase order. Please include your complete billing and shipping address, phone and fax number, contact names and general business information.
For fax orders, add your credit card information and fax the order to our toll free number at 1-888-708-5580. Our fax lines are available 24 hours a day, seven days a week.
For mail orders, send an order form, along with your check or money order information to:
Items classified as ORMD must ship via a ground method, and may be subject to additional charges and fees.
Items classified as hazardous for shipping purposes must ship via FedEx HAZMAT.
Heavy orders (≥ 150 pounds) must ship via truck and may be subject to additional charges and fees.
When you contact TnA Safety, you are connected to a highly trained Customer Service Representative. Our Customer Service Representatives attend ongoing training sessions to better answer your questions and concerns. We are committed to putting you in touch with the information and products to help you create the safest work environment possible.
Click on the Request a Quote Tab off of our home page or click on the Request Product Quote link located at the bottom of any web site page and we will check our product database at your request. If the item is not offered on our web site, we will do our best to locate the item for you and provide you with a competitive quote from one of our suppliers. Custom/special orders are non-returnable and non-refundable. Special orders may require certain forms of advanced and/or secure payment to process.
From any inner product page click on the Add Quantities to Quote link to create and submit a RFQ (Request for Quote) or contact our Customer Service Department at 1-888-708-8850.
For more information on special or custom orders, click on the Request a Quote Tab off of our home page or click on the Request Product Quote link located at the bottom of any web site page and we will check our product database at your request. Custom/special orders are non-returnable and non-refundable. Orders may require certain forms of advanced and/or secure payment to process.
TnA Safety is committed to the complete satisfaction of each and every customer. If for any reason you are not 100% satisfied with your product, give us a call within 30 days of purchase and we will work with you to resolve the issue. Please obtain a RETURN MATERIAL AUTHORIZATION (RMA) NUMBER before returning any product to our warehouse by visiting our Product Support & Customer Care link and Submit a Ticket for your request. We will not be held responsible for items returned without an RMA number. Returned items are subject to a 25% re-stocking fee.